This Privacy Policy applies to www.my-vlma.com, owned and operated by My VLMA, dba Martial Arts Center Drakulić. This Privacy Policy outlines how we collect, use, and safeguard the information, including personal data, that you provide to us through our website www.my-vlma.com and third-party services such as Kicksite, Calendly, and Brevo through which you book your trial class and subscribe to other services. We also explain your options regarding the use of your personal data and how you can access and update this information.

Data Collection

We collect various types of personal data, which may include but are not limited to:

• Your name, email address, phone number, and postal address.
• Payment details, including credit card information (card type, number, name, expiration date, and security code).
• Student information such as class attendance, clothing sizes, gender identification, and special requests.
• Marketing preferences and responses to surveys, contests, or promotional offers.

When you provide your information you give consent to receiving emails, text messages and phone calls for the purpose of updating you and any news and following up for customer service purposes. You have the option to choose which personal data you provide to us and to opt-out of any messages by following the instructions inside the email/text message. However, please note that withholding or withdrawing consent for us to use certain information may impact the services we can offer you.

Automatically Collected Data

When you visit our website, certain information is collected automatically, some of which may constitute personal data. This includes:

• Language settings, IP address, and location.
• Device information such as device type, operating system, and browser version.
• Log information, time of usage, and URLs visited.
• Cookies may also be used for data collection. 

Cookie Use and Third Party Services

In addition to the data collected directly by us, our website may utilize cookies and similar technologies served by third-party services, such as Google Ads, to enhance user experience and provide tailored advertising content. These cookies may collect information about your browsing behavior, preferences, and interactions with our website and other websites.

Processing Purposes

We utilize your personal data for the following purposes:

• Processing reservations, sign ups and managing your requests.
• Providing customer service and support.
• Requesting customer reviews to improve our services.
• Conducting marketing activities, including newsletters and promotional communications via E-mail and Text Messaging.
• Other communications related to your inquiries or requests.
• Analyzing data for service improvements and research.
• Ensuring security, fraud detection, and compliance with legal obligations.

Legal Bases

We rely on the performance and fulfillment of a contract for purposes related to reservations, sign ups and customer service. For other purposes, we rely on legitimate interests, such as improving our services and conducting marketing activities. When processing personal data for these purposes, we balance your rights and interests against our own.

Data Sharing

We may share your personal data with:

• Service providers who assist us in processing data.
• Kicksite and Calendly for online request services.
• Kicksite, Calendly, and Brevo and their affiliates for analytical and marketing purposes.
• Law enforcement or governmental authorities as required by law.

International Data Transfers

Your personal data may be transferred to countries with different data protection laws. However, we ensure that adequate safeguards are in place to protect your data in accordance with European standards.

Security

We implement reasonable measures to safeguard your personal data against unauthorized access or misuse. Only authorized personnel have access to this information.

Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and conduct business activities.

Your Choices and Rights

You have the right to:

• Request access to your personal data.
• Update or correct your personal information.
• Request deletion or restriction of your personal data.
• Object to the processing of your personal data.
• Withdraw consent for processing (where applicable).

Please ensure that your personal data is accurate and up-to-date. You can exercise your rights by contacting us using the information provided below.

Questions or Complaints

If you have any questions or concerns about our handling of your personal data or wish to exercise your rights, please contact us at info@my-vlma.com.

Changes to the Policy

This Privacy Policy may be updated periodically to reflect changes in our business operations or legal requirements. We encourage you to review this policy regularly for updates. Significant changes will be communicated to you in advance, where required by law.

My VLMA Martial Arts Center Drakulić is committed to protecting your privacy and ensuring the security of your personal data. Thank you for trusting us with your information.